Making care feel better for everyone
Otera brings home exercise programs, remote monitoring, telehealth, movement screenings, billing, and AI-powered phone support into one place. Less busywork for therapists and admins. Better support for patients.
Physical therapy practices across the US run on Otera
Everything your clinic runs on, in one place
Eight tools, one patient record, one login. Each works on its own and better together.
A plan from your eval note in a minute
AI drafts the program, you adjust it, the patient follows it in the app.
Learn more: A plan from your eval note in a minute
Six CPT codes, captured as you work
Workout and time-based RTM tracked in the background and surfaced on a billing board.
Learn more: Six CPT codes, captured as you work
Eligibility, claims and remittance
Claims go out through the Stedi clearinghouse with the right codes attached. You watch the status, not the paperwork.
Learn more: Eligibility, claims and remittance
Video visits with live notes
Patients join from a link. The SOAP note is drafted when you hang up.
Learn more: Video visits with live notes
Range of motion from a phone video
Computer vision measures the angles. You review and release the results.
Learn more: Range of motion from a phone video
An agent that handles the phone
Confirmations, reminders and follow-ups by voice. Anything clinical goes to your staff.
Learn more: An agent that handles the phone
Notes written into your chart
Visit notes, plans and summaries land in Epic, Raintree, Stride or PtCare. Nothing is typed twice.
Learn more: Notes written into your chart
Reminders, messaging, personal videos
Smart notifications, a care-team thread and 30-second exercise videos from the therapist's phone.
Learn more: Reminders, messaging, personal videosOne record. One loop.
The visit, the chart, the home program, monitoring, billing and the next visit run on one patient record. Your team and your patient see the same thing, and your EMR and clearinghouse stay in sync.
In your clinic
- Clinic ownerClinic overview, billing board, claims and the team's settings
- TherapistsPlans, visits, screening review and notes, on the web and the phone
- Front deskHands confirmations, reminders and follow-ups to the AI agent
The loop of care
- 1. VisitIn clinic or on video, notes written live
2. Note to chartAI drafts, you review, your EMR gets it- 3. Home programIn the patient's app, with reminders
- 4. MonitoringWorkouts, screenings and RTM come back
- 5. BillingCodes become claims through Stedi
- 6. Follow-upThe AI agent confirms the next visit
and back to the visit
Your patient
- The patient appHome program, reminders, messages and personal videos
- A linkJoins video visits from any browser, no account
- Their phone cameraRecords screenings at home
- A phone callThe AI agent confirms visits and checks in
Connected to
Your EMR
Notes, plans and summaries written to the chart
- PtCare
Your clearinghouse
Claims out, remittance back
Therapists were trained for hands-on care. Most of their day is spent on a screen.
Documentation, billing, scheduling, follow-ups. Otera takes that work off their plate and bills the care they already deliver.
- 37%
- of a therapist's daygoes to documentation and admin work rather than patients (APTA industry average).
- 6+ hrs
- back per therapist, per weekwhen AI drafts the plans and notes, RTM is tracked for them and reminders send themselves.
- 2.4×
- patient adherencewhen patients get well-timed reminders and a 30-second video from their own therapist.
Measure range of motion. Don't eyeball it.
Prescribe a screening. The patient records it at home with on-screen guidance, computer vision measures the angles, and you review the clip and the numbers before anything is released.
- Shoulder and knee ROM, squat, gait, balance and postureCamera placement guidance and a hold-still countdown, so every clip starts clean.
- Numbers you can chartPeak angle per side, the left–right difference and the clip with its skeleton overlay. Clips that can't be measured come back for a retake.
- Review first, then releaseThe patient sees results, your summary and next steps only when you say so. Repeat in a month to show progress.
Video visits that write their own notes.
Patients join from a link in any browser, no app and no account. With their consent, notes appear beside the video as you talk, and the SOAP note is drafted when the call ends.
- One link, no downloadSent by push, text and email. Works in any browser, in the patient's language.
- Live notes beside the videoPain ratings, measurements and decisions, written down as they are said, for you to keep or remove.
- SOAP note, patient summary and plan changes, draftedNothing reaches the chart, the patient or the plan until you save or send it.
RTM billing that runs itself.
Workout-based and time-based codes are captured as your therapists work, then surfaced on a billing board. Six CPT codes, no spreadsheets, no end-of-month reconciliation.
Discover your potential reimbursement
Average over 3 months of RTM
*Based on CMS 2025 non-facility pay rate. Actual reimbursement varies by geographic region and is subject to change.
Time tracked for you
Reviewing a patient, editing a plan, replying to a message: the minutes count toward 98980 and 98981, on the web and in the app.
A board for every code
See who is ready to bill, clinic-wide. Mark a code billed or won't-bill in one click.
Built around CMS rules
Billing periods and the interactive-communication attestation are part of the workflow, not a spreadsheet.
Connected to how your clinic already bills and charts.
Otera checks eligibility, submits claims and tracks remittance through the Stedi clearinghouse, and writes AI-drafted notes into your EMR after you review them.
Billing & claims management
Eligibility checked before the visit, claims submitted with the RTM codes Otera captured, remittance tracked until the payment lands. A rejected claim comes back with the reason, ready to correct.
Clearinghouse
Set up for your clinic during onboarding. No separate billing system to learn.
EMR integration
Visit notes, exercise plans and patient summaries are written to the patient's chart in your EMR once you have reviewed them. Your therapists stop typing the same thing twice.
Supported today
- PtCare
Other systems on request.
An AI agent that answers the phone like your best front-desk person.
It confirms appointments, follows up after visits and answers routine questions in a natural voice. Anything clinical is handed to your staff with a summary.
- Confirmations and remindersFewer no-shows, without anyone on hold.
- Follow-ups between visitsA check-in after the visit. What the patient reports goes into their record.
- Every call summarizedTranscript and summary in the patient's record. Your team sees only what needs attention.
AI that does actual work, not chatbot work.
Built with practicing physical therapists. It drafts and measures; you decide.
Programs from your notes
Type or upload the eval, including images and PDFs. Refine in a side-panel chat.
Written while you talk
Live SOAP notes during video visits; the full note drafted when the call ends.
Angles from video
Pose estimation measures joints like a goniometer and flags left–right differences.
Your standards, not generic ones
Upload your clinic's protocols. Plans and in-visit suggestions cite them.
For clinic owners
See the whole clinic at a glance.
Every patient, every therapist and every billable code on one screen, with the controls to run the team.
- Clinic-wide patient viewEngagement, adherence and billing status across every caseload.
- Onboard and reassign in bulkUpload a therapist roster, move patients between therapists, keep the history intact.
- Per-clinic controlBranding, feature switches and access by role, set for your clinic.
For therapists
Your patients, in your pocket.
The therapist app covers the hours between visits: plans, videos, messages and who needs a nudge.
- A plan from your eval note in a minuteAI drafts it. You refine it in plain English.
- Edit any plan from your phoneSets, reps, dosage and notes, between sessions.
- A 30-second video says more than a diagramRecord it once; it lands in the patient's next workout.
What owners and therapists say
We moved our whole practice onto Otera and our patients actually do their programs now. The plan, the reminders and the short videos from their own therapist make the work between visits feel like part of the care.
I love this platform! I get so much of my admin time back, which increases the amount of time I get to spend with patients. It's made a tremendous difference in how I run my practice.
We're thrilled to have finally found a platform that makes RTM reimbursement straightforward. The automated tracking and compliance features have unlocked a new revenue stream for our practice without adding administrative burden.
From demo to live in days, not months.
No IT project. Three steps.
A 30-minute demo
We walk through the live product with your clinic's workflow in mind and answer every question.
We migrate and onboard
Your exercise library and patients come over from most HEP platforms with our help. Therapists are invited in bulk.
Patients go live on day one
Invite by link or QR code. The first plan comes from your eval note, and RTM tracking starts the moment they begin.
HIPAA-compliant workflows
A BAA with every clinic
Encrypted in transit and at rest
Each clinic's data kept separate
Questions clinic owners ask us
Give your therapists their day back.
Thirty minutes with our team, on the live product. No slide deck.